The Development of a: “Monitoring and Reporting System for the Jordanian Ministry of Health in Response to Cases of Violence”
Client: Ministry of Health / UNICEF
Implementation year: 2017
ConsultUs Work
Putting in place a solid monitoring and tracking system to support effective reporting on violence cases and tracking levels of referrals in order to improve tracking of the level and quality of responses.
in line with the National Framework for Family Protection against Violence, ConsultUs developed a clear guidance on how to practically monitor and track cases of violence within the Ministry of Health system starting when the case arrives at the facilities of the MOH all the way through until the case is closed.
The guide was designed to provide a simple and practical approach for monitoring and reporting cases of violence at the MOH. It assists professionals and service providers at the MOH to collect and analyze their data and enables safe flow of data and sharing of information internally across the MOH and externally with other stakeholders to improve coordination and documentation of cases, with the ultimate goal of enhancing the effectiveness of response to cases of violence.
Project Background:
Health services play a vital role in identifying cases of violence through the expanded network of hospitals and health centers all over Jordan. UNICEF and UNFPA are supporting the Ministry of Health to improve the quality of response to cases of violence, and have been working in close partnership with the Ministry of Health since 2008 to institutionalize a detection and referral system to combat violence in the public health system. UNICEF has been focusing on strengthening institutional capacity especially in the medical profession to address all forms of abuse. Guidelines for the detection and the proper management of violence have been developed with MOH and health professionals have been trained on applying them in their work. And although improvements have been made, there is still a very low level of monitoring and reporting of violent cases between health facilities and the MOH Domestic Violence Division. Also referral levels between the health facilities and other service providers like FPD and social services (either governmental or NGOs) are low, which could be due to women’s’ refusal to report and/or be referred but also a low level of awareness among health service providers on the referral pathways and services available.
